Returns & exchanges

CLIENT CARE · UPDATED 2 OCTOBER 2026

Care, beyond the collection.

This policy explains cancellation and return rights for consumers purchasing online from REVUNELLE. Your statutory rights are not affected. Business and wholesale orders are governed by separately agreed trade terms.

Change of mind

For eligible online purchases, tell us you wish to cancel within 14 days after the day you receive your goods. Where one order is delivered separately, the period normally runs from receipt of the last item. You then have 14 days after notifying us to send the goods back. You do not have to give a reason.

How to request a return

Email revunelle@gmail.com with your name, order number and the items you wish to return. A clear statement that you wish to cancel is sufficient; you do not need to use a particular form. We will provide the appropriate return instructions and destination. Contacting us for instructions does not shorten your statutory cancellation period.

Please pack items securely and retain proof of posting. Do not send products to an address found on packaging without checking the return destination with us.

Sealed cosmetics and hygiene

The change-of-mind right does not apply to goods supplied sealed that are genuinely unsuitable for return for health protection or hygiene reasons if you unseal them after delivery. This is not a blanket exclusion for all cosmetics or all opened outer packaging. Faulty, damaged or incorrectly described goods remain covered by your legal rights.

Refunds and return costs

For a valid cancellation, refunds include the purchase price and the cost of our least expensive standard outbound delivery when the whole order is cancelled. Any additional amount paid for a premium delivery service is not refundable under the statutory cancellation right. Refunds use the original payment method unless you agree otherwise, without a refund fee.

We refund within 14 days after being informed of cancellation, but may withhold reimbursement until we receive the goods or evidence that they have been sent back, whichever happens first. Where we arrange collection, that withholding rule does not apply. A deduction may be made for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where the law allows.

You are responsible for the direct cost of a change-of-mind return only where this was disclosed before purchase. We cover reasonable return costs for faulty, damaged or incorrect goods.

Faulty or incorrect items

Contact us with your order details and a description of the issue. Photographs can help but are not a condition of your statutory rights. Depending on the circumstances, UK consumer law provides remedies including rejection and refund, repair or replacement. A hygiene exclusion does not remove those remedies. Sale items have the same statutory protection.

Exchanges

Contact us to discuss an exchange. Availability and any price difference will be confirmed before proceeding. Requesting an exchange does not remove an eligible cancellation or faulty-goods remedy.

Optional cancellation notice

You may copy the following into an email:

To REVUNELLE, revunelle@gmail.com
I give notice that I cancel my contract for the following goods:
Order number:
Ordered on / received on:
Name:
Address:
Date:
Signature (only if sent on paper):