Shipping & delivery

CLIENT CARE · UPDATED 2 OCTOBER 2026

A considered delivery.

Delivery availability depends on the product and destination. Available services, charges and any delivery estimate must be shown before you pay. We do not currently publish a universal free-shipping threshold or guaranteed dispatch time.

Destinations and delivery charges

Use your delivery address at checkout to see the options available for your order. If no service is offered for your destination, contact revunelle@gmail.com before ordering. Please do not assume that every product can be sent to every country.

Dispatch and arrival

Any delivery date expressly agreed with you takes priority. Otherwise, for UK consumer orders, goods must be delivered without undue delay and within 30 days of the contract being made. An estimate is not a guaranteed delivery appointment. If an order is delayed, contact us so we can investigate and explain the available next steps and cancellation rights.

Tracking and split deliveries

Where a tracked service is used, tracking information will be included in the dispatch communication. An order may arrive in more than one parcel if this has been explained to you. We will not impose an undisclosed additional delivery charge after purchase.

Your delivery details

Check the recipient name, address and contact details before payment. If you notice an error, contact us promptly with your order number. We will try to help, but changes may not be possible once a parcel has been dispatched. Any additional charge requires your agreement.

International orders

Customs clearance, product restrictions and tax treatment vary by destination. Applicable charges collected by us must be disclosed before payment. Where import duties or local taxes are not included, that position must be explained before ordering; contact us if it is unclear. A British brand identity does not indicate the country of manufacture or dispatch.

Lost, damaged or incomplete parcels

Please report a delivery issue to us, rather than relying solely on the carrier. Include your order number and the problem you encountered. For consumer deliveries arranged by us, responsibility normally remains with us until you, or a person you nominate, takes physical possession. A separate rule may apply where you independently commission a carrier we did not offer.

Nothing here limits your rights where delivery is late, goods are lost or an item arrives damaged. Read our returns policy for cancellation and faulty-goods support.